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If you have any questions about the status of your return or exchange or whether we have received your package, please call us at: 1-847-459-5915 or email us at dimodajewelers@gmail.com and we will be happy to help you!

Accommodating Returns

If you are not pleased with your purchase, you can return items in their original and unused state within 7 days for a refund. (Shipping and handling fees are not refunded). Items received after 7 days from date of receipt will not be accepted. Final sale and/or Final-Sale items cannot be returned or exchanged. Refunds are processed within 14 business days.

In the event that your item arrives damaged or defective, please contact us immediately. Please do not accept packages that show extensive damage or tampering. If an item was damaged during shipping, all insurance claims will be handled through the carrier.

All returned merchandise is carefully inspected for damage including but not limited to: scratches, dents, dirt, signs of wear, etc. An item is considered to be in new /unused condition if there are no signs of wear, scratches, or any of the above listed attributes. We reserve the right to reject an item deemed unfit.

We cannot accept items that show any indication of use. Any applicable shipping costs are non-refundable unless the item arrived damaged, or an incorrect item was received due to shipper error.

Misinformation provided by the customer is solely the liability of the customer, and does not facilitate or qualify a refund for shipping costs.


Return and Exchange Instructions

1.   Repack the item in the original packing materials and send it in a PROTECTIVE package. We are unable to issue refunds for items lost or damaged due to unsecure packaging. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund. This is particularly true for wedding ring sets (you must return both/all rings from the set, or we cannot accept your return or exchange request), and jewelry sets of necklaces and earrings.

2.   Complete the Return form that is provided with your package. It must be filled out in full, including your reason for the return and all other information necessary to process your request promptly. Save a copy of the packing slip for your records.

3.   To send your package, use the address on the Return form slip and ship via postal mail,fedex, or ups.

4.   Ship the package insured and prepaid via U.S. Mail, UPS, or Fedex. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue refunds for packages lost in transit.

5.   Packages should be mailed to:

Di Moda
337 E Dundee Rd
Wheeling, IL 60090

Please be careful: You should NOT write "Dimodajewelers.com", "jewelry", or other jewelry-related words anywhere on the package as this invites possible theft.


Incorrect, Damaged, or Defective Items

If you receive your jewelry order and it contains any incorrect, damaged, or defective items, please contact us right away! We have policies in place to take care of such issues for you, and we welcome the chance to make things right. Please refer to the information below for further assistance:

  • Contact us by phone and/or email IMMEDIATELY, and be sure to include your name, order number, and the name or item code of the problem item(s).
  • If you cannot contact us right away, be sure to call or email within five (5) business days of receiving your package. If you contact us regarding an incorrect, damaged, or defective item past this five (5) day period, we may be limited in how we are able to best assist you.
  • Please do NOT mail back any incorrect, damaged, or defective items without advance confirmation from Dimodajewelers.com. This is very important!
  • Please note that return postage fees for incorrect, damaged, and/or defective items will NOT be refunded without prior written authorization from Dimodajewelers.com.

Final-Sale

Any jewelry noted as final sale has been drastically reduced in price, and as such is not eligible for a return. Please be aware when purchasing that this is literally a final sale, and if you send back the jewelry for a return we must simply send the original purchase back to you. If your jewelry ARRIVES damaged, you must contact us in writing (send an email with your order number to dimodajewelers@gmail.com) within 5 days of receipt to review the return options available to you. If your jewelry becomes damaged past the 5 day deadline, you will NOT be eligible for a return.

Please inspect your products carefully upon receipt and contact us at (847) 459-5915 if you have received an incorrect, damaged, or defective item.

 


Refund Processing

All requests will be processed after we inspect and verify the condition of the item. Returns take approximately 14 business days to process upon receipt of the item. Please attempt to return every item with all of its original materials. If you have any questions, contact us at (847) 459-5915.

All applicable refunds must be credited back to the original form of payment. We will automatically apply the funds back to the credit card or PayPal account used when purchasing the jewelry and the refund cannot be issued to any other card or account. We ask that you provide the last four digits of the credit card on the return/exchange form so that we can double check that your refund is being processed correctly. Please note that we will apply the refund to the original form of payment, even if you note a different card or account on your return/exchange form. If you no longer have access to the card or account used for purchase, you are responsible for contacting your bank, credit card ompany, and/or www.paypal.com to find out how to access the money that was refunded. We have this policy to protect our shoppers, and prevent fraud!

If you are confused about the amount of your refund, or if you would like an explanation of any return or processing fees applied, please contact us via phone or email. Please keep in mind that refunds generally take longer to appear on your bank or credit card statement than charges do. You should allow 5-7 business days for your refund to clear and appear online or by phone banking transaction history. Mailed bank and credit card statements may not reflect the refund for one to two billing cycles.


 

 

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